Nicky Watson

I love my job

CoDesign_Workshop.jpeg
 Usability Testing for Banking client

Usability Testing for Banking client

BANKING CLIENT

Mobile application research and strategy

Role: UX Researcher and Designer

The client engaged us to research and explore an alternative approach to their application's navigation, to accomodate future expansions of their offerings in a more scalable framework. This piece of work aligned closely with their goal of redefining their customer's experience across their channels.

Financial Services Brand (NDA)

Mobile application design and delivery

Role: UX Designer, Lead Business Analyst and Lead Tester

The client was looking to develop a mobile application that extends the customer experience for credit card customers beyond the desktop experience. The mobile application is intended to increase the client’s brand and product engagement with their customers, and deliver a scalable solution, increasing their competitiveness in a digitally-led financial landscape.

 Facilitating the initial requirements gathering session with the QUU team, defining what they want their user's experience to be.

Facilitating the initial requirements gathering session with the QUU team, defining what they want their user's experience to be.

Queensland Urban Utilities

Customer portal design

Role: UX Designer

The design phase of QUU's eBusiness (Stage 3) project was to prototype and test a custom portal that will allow residential customers to self-serve via the Queensland Urban Utilities website. Customers will be able to update their contact details, make payments on their accounts as well as view past bills.

 Celebrating the completion of 4 ecosystems maps

Celebrating the completion of 4 ecosystems maps

Australian Government Digital Transformation Agency

Incubation lab discovery and research

Role: Illustrator and Service Designer

The purpose of this project was to understand common pain points from a range of key life event journeys; as well as identify opportunities to resolve them. This occurred over 14 weeks, conducting a series of interviews across agencies, synthesising insights and communicating these findings and recommendations over a series of ecosystem maps and solution hypotheses. 

PROJECT PAGE COMING SOON :)
 Client workshop to ideate and co-design for their new application.

Client workshop to ideate and co-design for their new application.

Online Media Company (NDA)

Project: Mobile application design

Role: Lead UX Designer

A rapidly prototyped a MVP (minimum viable product) mobile app for a media and technology company based in Sydney. The lean team consisted of a UX designer, creative designer, business analyst and director, collaborating with the client’s owner and operations manager to define and design the app over a 3 week period.

PROJECT PAGE COMING SOON :)
 Me playing Breakpoint in Melbourne, at the 2017 Australian Open

Me playing Breakpoint in Melbourne, at the 2017 Australian Open

ANZ Australian Open

Breakpoint immersive, interactive game

Role: Interaction and game design researcher

ANZ Breakpoint is a digital installation of three projected game booths, designed to be as immersive for the individual players as it is for the audience. The setup allows multiple patrons to play at any one time, whilst providing an exhilarating spectacle for the audience waiting behind them.

The installation was an abstract representation of ANZ’s overarching “Keep Moving” campaign – encouraging players to push through obstacles, keep moving and focus on their goals and achievements.

PROJECT PAGE COMING SOON :)
 

City of Casey - Bunjil Place

Interactive wall research and ideation

The touch wall will be a major attraction at Bunjil Place and is expected to increase visitation to the precinct.

  1. A destination in its own right: The touch wall is envisaged to be a major draw card for Bunjil Place that will attract visitors from the local community and region more broadly.
  2. Value add: The accessibility of the touch wall in the public foyer provides a value add opportunity for incidental audiences who may be visiting the precinct for other purposes.
  3. Return visitation: By providing dynamic content, the touch wall will provide visitors with a compelling reason to return to the precinct.

Due to its central location, the touch wall will have a strong presence in the public foyer of Bunjil Place. The screen will assist to activate the foyer by providing a nodal point for visitors to gather and connect.

PROJECT PAGE COMING SOON :)
 Wireframe sketches for potential solutions to better communicate with their staff

Wireframe sketches for potential solutions to better communicate with their staff

FInancial services client

Project: Data governance information portal research and recommendations

Role: UX Designer

The Deloitte team collaborated with the client's data governance team to conduct interviews with internal staff in order to gain insights into their behaviour around data, data governance and their responsibilities. Using these insights, the team created wireframes and creative designs for a Sharepoint site to improve and simplify the client's employees experience.

PROJECT PAGE COMING SOON :)
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Flight Centre

Customer portal design and app

Role: UX Designer

Portal: The Key to the World customer portal was a design and build for Flight Centre to have a central location for their users to access their itinerary details, insurance and SIM while they’re travelling.

Mobile Application: Some enhancements were required for the mobile app following the release. The app was designed as a central location for Flight Centre’s users to access their itinerary details, insurance and SIM details on their device, while they’re travelling.

PROJECT PAGE COMING SOON :)
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QSuper

Digital services transformation

Role: UX Designer and Business Analyst

QSuper’s Digital Services Transformation (DST) project was a blended Deloitte and QSuper high performing agile team within QSuper, delivering four major features within their member’s online portal, these included:

  1. Binding Death Beneficiary Nomination Renewals (with a single button click a user could renew their existing nomination)
  2. Withdrawing funds from an accumulation account (this included verifying the user’s ID through GreenID where possible) with straight through processing (i.e. no human intervention required)
  3. Withdrawing funds from an income account with straight through processing (i.e. no human intervention required)
  4. Open Income Account enhancements including straight through processing (a series of improvements to bring open income account up to par with the changes from withdrawal forms above and to include straight through processing).
PROJECT PAGE COMING SOON :)